FAQ

To keep you out of difficulty, we’ve compiled all the frequently asked questions about our options that we receive from new Pin Up users.

Creating a Pin Up account

How do I create my own Pin Up account to play for real money?

You can log in to the Pin Up Bet website, mobile site or app and click on the “Sign Up” button. Choose your preferred method (Phone/Email), complete the registration form and create an account.

What if I haven’t received a confirmation email to my inbox?

If you are sure you have entered the email correctly then check your Spam folder, sometimes emails get there. Also enter your email in your profile settings. If you still haven’t received an email from us, please contact our support team.

Can I choose INR as the currency of my account when I create it?

Yes, we have a wide range of currencies available, including INR for Indian users.

Can I create or use more than one account?

No, each user may only create and use one account to play for real money. However, one Pin Up account is sufficient to play on the website and in the pinup app.

Can I register a real money account if I am under 18?

We only allow users over 18 years old to play for real money.

Account details

What if I forgot the email address I registered my account with?

Do not create a separate account if you have ever played Pin Up before. Contact our support team and they will help you regain access.

What do I do if I forget my personal account password?

Click on the button that you have forgotten your password in the login window. Enter the email you used when you created your account and we will send you a link to recover it. If you used a mobile number when you registered, we will send you a password by SMS.

What should I do if I haven’t received the password recovery link for my PinUp account?

Please make sure that you have entered the e-mail correctly and open your “Spam” folder. If you still can´t find the message, please contact our support team.

What should I do if I have changed my personal email address?

Email is key to accessing your account and we strongly advise against changing it. Try to restore access to the email to which you registered your Pin Up account. If you are unable to do so, please contact our support team and we will help you regain access.

Deposits and withdrawals from your Pin Up account

How can I deposit money into my balance?

To deposit INR, click on the deposit button after logging into your account. Then select one of the methods and make the money transaction. The minimum deposit amount for PinUp is INR 100.

What should I do if I have confirmed the deposit and the money has not arrived on my PinUp balance?

Contact our support team via email and tell us all about the details of the transaction. Give the details of your account, provide a picture of the receipt of payment or a check and our specialists will help you sort it out and get the money on your balance.

Can I get a bonus after my first deposit at Pin Up?

Yes, every user from India can get a welcome bonus of 125% on first deposit up to INR 25,000 to their account.

Are there any internal fees for deposits and withdrawals at Pin Up?

No, we do not charge players any internal fees for deposits and withdrawals, however, sometimes these fees may be charged by the payment systems themselves, e.g. in case of currency conversions.

Can I use e-wallets, bank accounts or cards that do not belong to me to make deposits?

No, you cannot do this. You are only allowed to use bank accounts or e-wallets that belong only to you.

What do I need to do to withdraw the money I have won from my Pin Up account?

To do this, go to the payment transactions menu and click on “Withdraw”. Then select one of the withdrawal methods and request the withdrawal. You can only withdraw money to the wallets or accounts you’ve previously used for deposits. To withdraw money, the account must be verified.

How do I verify my account to withdraw money?

Go to your personal office and fill in your profile with personal information about yourself, and upload photos of your identification documents in the special fields. Only after your verification request has been processed will you be able to withdraw your funds.

How long does it take to process a withdrawal request from my balance?

If this is your first withdrawal after verification, it usually takes 2 days. However, if you have already been verified and have made withdrawals to a particular wallet, they will be processed much faster, up to two hours.

What can I see on my credit card statement?

It depends on the payment system or bank account you use. Depending on which payment system was used to make the payment on our website, the payment details may also show different payment billing descriptors and the name of the payment system that carried out the transaction.

Sports Betting

How can I place a bet for real money?

First, log in to your account and deposit money into your balance. Then go to “Sports” or “eSports”, select any match and click on the market you are interested in. Enter the amount in the special window and confirm it, after which it will be successfully processed.

How do I get the winnings for my bet?

As soon as a sports match is over, we credit our users’ balance automatically.

What types of bets are there?

Both Single and Accumulator bets are available for users on PinUp.

A Single bet is a bet on one specific market within one match. The size of the winnings depends on the size of the odds.

Accumulator (Multi) bets are a type of bet where you can combine several markets from one or more matches. The odds are multiplied with each other. The maximum number of markets in a Multi bet is 30.

How can I place a Multi bet?

To place a Multi bet, add several markets to your Betting Slip in stages by clicking on them, then enter the amount and confirm the bet.

What is a Betting Slip?

Bet Slip is a window designed for you to easily place bets of various types, to view the odds and the potential winnings.

How do I place a live bet?

Go to the Live bets page and select the match you are interested in. Click on any available market, enter the amount and confirm your bet. The odds for Live bets change every second.

I bet on the wrong market, what should I do?

Once a bet has been processed, it cannot be canceled. However, you can use the cashout function, or you can adjust your bet using the “Bet Reduct” option.

I got a free bet as part of the bonus, what is it and how do I use it?

You can use a free bet in a bet on a sports match. The amount of winnings you get with it will be credited to your account and available for withdrawal. So, for example, if you use an INR 1,000 Free Bet from a market with odds of 1.80, you will get INR 800 to your balance. This way you don’t risk losing your own money.

What is a Betting Bonus Account?

At Pin Up we have developed a large number of bonuses for our users, where you get extra money, which goes into the Betting Account. For example, you can get up to INR 25,000 as part of the welcome bonus after your first deposit. This money will remain on your balance for the duration of the bonus, or until you meet the wagering requirements. 

How do I activate the bonus or promotional code?

To activate a particular bonus, first log in to your account with your username and password and then go to the “Bonuses” section. There you will also find a box to enter a Pin Up Promo Code, if you have one.

How can I make sure that my bid has been accepted?

You can find all the bets you have placed on Pin Up under “Bet History”.

What is the maximum amount of winnings I can get per bet?

You can get up to INR 9,500,000 for a single winning bet on Pin Up.